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Selling Customers
on Renewal

home Office 365 Home Renewal Customer FAQs

Why do I want a customer to renew?

Working with your customer to renew their Office 365 Home subscription:

Provides you the opportunity to sell them Office at any time, not just with a new PC.
Increases customer satisfaction and maintains their access to Office applications.

How will my customer know it is time to renew?

As your customer's renewal date approaches they will receive proactive reminders.

Here's what they will see:

30 days from Expiration
15 days from Expiration
Expired

"Time to Renew" email from Microsoft

Microsoft will proactively email all customers letting them know it is time to renew.

"Time to Renew" notification within Office applications

In all Office applications customers will see this notification warning them of their nearing expiration.

Expiration: "Expired" notifications in applications

Once their subscription expires customers will see this notification in all Office applications.

What do customers have to do?

Purchase Office 365 Home from you.
Go to Office.com/setup
Enter the Product Key
Sign in with their Microsoft account – the same one they used when the activated their subscription

What happens if they click "Reactivate?"

Pop-up appears with three options:

Buy: Online purchase from Microsoft
Enter Key: Where they enter Product Key from you in store
Sign In: Once they have reactivated their subscription, customers use this option to reactivate Office on a secondary device

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