We recommend Microsoft® Office.
Selling Customers
on Renewal
Why do I want a customer to renew?
Working with your customer to renew their Office 365 Home subscription:
- Provides you the opportunity to sell them Office at any time, not just with a new PC.
- Increases customer satisfaction and maintains their access to Office applications.
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How will my customer know it is time to renew?
As your customer's renewal date approaches they will receive proactive reminders.
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"Time to Renew" email from Microsoft
Microsoft will proactively email all customers letting them know it is time to renew. |
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"Time to Renew" notification within Office applications
In all Office applications customers will see this notification warning them of their nearing expiration. |
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Expiration: "Expired" notifications in applications
Once their subscription expires customers will see this notification in all Office applications. |
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What do customers have to do?
- Purchase Office 365 Home from you.
- Go to Office.com/setup
- Enter the Product Key
- Sign in with their Microsoft account – the same one they used when the activated their subscription
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What happens if they click "Reactivate?"
Pop-up appears with three options:
- Buy: Online purchase from Microsoft
- Enter Key: Where they enter Product Key from you in store
- Sign In: Once they have reactivated their subscription, customers use this option to reactivate Office on a secondary device
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